Policy

When you buy something on www.amanitamuscariastore.online or view products/services, we collect the personal information you access. We have developed confidentiality policy ('Politics') that describes how we collect, use, disclose, transmit, transmit and store your information.

By making a purchase on the website www.amanitamuscariastore.online, you agree to:

collecting and using your information and data specified in this policy;

Using cookies; receiving electronic messages sent to inform you about the activities and special offers of our website.This policy applies only to information and data collected on our website, and does not apply to any other websites. This policy does not apply to the activities of companies that we do not control or persons with whom we do not have employment.

By accepting this policy, you agree to collect, store, use and disclose your information under the conditions of this policy.

Information collected

We can collect and store the following information about you: name and last name, e -mail address - for individuals, company name, surname, name, patronymic of the company representative, e -mail address, contact telephone and address - for legal entities, additional information that we can require from you, if the previous information provided you provide;

Using information

We use the information you provide us to execute any orders placed on our website (including the processing of your payment information, the organization of delivery and providing you with invoices and/or other documents confirming the order).In addition, we use information for the following purposes: communicating with you, checking orders for potential risk or fraud, providing you with information or advertising about our products or services.

Refund policy

1. General provisions.
We strive to provide our customers with quality service and timely delivery of goods. However, in cases of delay of goods by the customs authorities, responsibility for such delays depends on specific circumstances.

2. Responsibility of the seller.
We guarantee the correct registration of all necessary documents for customs clearance of goods, including:
• Invoice (invoice) with an accurate description of the product and its value.
• other documents required for export (conformity certificates - if necessary).

3. Responsibility of the buyer
The buyer is responsible for:
• payment of customs duties, taxes and other payments provided for by the legislation of the recipient country.
• providing the necessary documents for customs clearance (at the request of customs).
• Familiarity with your country's customs rules before ordering.

4.The refunds
Refund is possible in the following cases:
✅ The goods were returned to the sender due to customs delay and we got it back in good condition.

No refund is made if:
❌ The buyer refused to pay customs duties or did not provide the necessary documents of the customs.
❌ The goods have not undergone customs control due to the legislative restriction of the buyer's country.
❌ Customs conducts additional checks that are independent of the seller.

5. Procedure of refund
We analyze each situation individually and make a decision to return 50% of the order or re -shipment.